Privacy Policy

Our privacy policy explains how and why we collect, store, use and share personal information. It also explains your rights in relation to your personal information that we collect, store, use and share.

What is personal information?

“Personal information” is any information relating to an identified or identifiable individual.

“Special category personal information” is personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, genetic and biometric data, or data concerning health, sex life or sexual orientation.

Who we are

“We”, “us”, “our” refers to RCW London. When we collect, store and use personal information we are subject to the General Data Protection Regulation as the controller of that personal information.

Personal information we collect

We may collect and use the following personal information:

Your name and contact information, including email address and telephone number and company details;
Information to enable us to check and verify your identity;
Your billing information, transaction and payment card information;
Information to enable us to undertake credit or other financial checks on you;
Your gender information;
Location data;

Personal information is required to provide services to you. If you do not provide personal information we ask for, it may delay or prevent us from being able to do so.

How we collect personal information

We will collect personal information directly from you in person, by telephone, text or e-mail and via our website.

We may also collect information from publicly accessible sources; or directly from a third party; or from a third party with your consent; from cookies on our website See ourcookie policy on our website; via our IT systems, for example automated monitoring of our websites and other technical systems, such as our computer networks and connections, access control systems, communications systems, email and instant messaging systems;

How we use personal information

Under data protection law, we can only use your personal information if we have a lawful reason for doing so. This can be:

To comply with our legal and regulatory obligations;
For the performance of our contract with you or to take steps at your request before entering into a contract;
For our legitimate interests or those of a third party. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests; or
Where you have given consent.